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BuildSG: Home

Facilities Manager: The Building Guardian

Find out how Tracy Tan went from healthcare operations to managing a 120-person facilities team, and why the field is far more than just cleaning and maintenance.

Last updated 18 June 2026
A blue graphic featuring a smiling woman on the right, wearing a grey blazer and white top. Text on the left reads "Tracy Tan," with "Smart Facilities Management" and "ISS Facility Services Private Limited" below. Faint white outlines of tall buildings appear in the background.

Q: What do you do as a facilities manager?

A: I am a Key Account Manager, and I focus on facility management, environmental services and oversee an operational team of about 120 members.

My daily responsibilities include managing internal and external stakeholder relationships, ensuring that the facilities in the building are in good and clean conditions, and serving the occupants well. I work closely with my team to resolve on-ground challenges and collaborate with building owners to support events or upgrading of facilities.

To enhance operational efficiency and customer satisfaction, we constantly review and improve our operations, by streamlining processes and integrating new technologies.

Q: What is the common misconception/s of what you do?

A: There's a misconception that facilities management is mundane and dull, limited to overseeing cleaning and maintenance tasks. In reality, it's a fulfilling field that is data and science driven. Facilities managers also manage and optimise the building's energy usage, while ensuring safety compliance and security. In essense, facilities management is about creating and maintaining facilities and building spaces to ensure that they are safe, productive and sustainable.

Q: How can one become a facilities manager? What got you started in this?

A: To become a facilities manager, apart from the educational requirements, one would need a genuine passion in improving facilities with end users in mind, almost like treating the facilities as one's second home. One would also need good interpersonal skills to collaborate effectively with key stakeholders.

My prior background in healthcare operations greatly facilitated my transition to facilities management, and through regular upskilling, I get to hone my expertise.

Q: What makes facilities management “smart”?

A: Our team leverages technology to streamline processes and make workplaces and buildings more efficient, sustainable, and safe. We leverage real-time data to monitor operations and proactively address issues, ensuring maintenance is carried out ahead of time to prevent downstream problems.

Our data-driven approach is supported by the use of robots for laborious tasks such as floor scrubbing and security patrols, further enhancing our team's efficiency and safety.

Q: What do you enjoy most about your work?

A: The people I work with make the job enjoyable and motivate me.

I also believe this industry has a lot to offer. I've seen it evolve over the years, and with the introduction of new technology each year, there is always something new to learn.